Kaspersky
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!!!MARS_DECRYPT

  • 13 November 2020
  • 3 replies
  • 966 views

Dear team kaspersky,

have a virus ransomware .mars... is there any solution ?…

I have installed several antivirus trials including using kaspersky, no threats were found, but my files are encrypted. then I was threatened to pay if the file returned to its original...

 

 

 

 

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Best answer by Berny 17 November 2020, 10:54

@Menakutkan Welcome, additionally please see this :

https://noransom.kaspersky.com/  (*)

https://www.kaspersky.com/blog/no-no-ransom/13364/ 

https://id-ransomware.malwarehunterteam.com/ 


(*) Also :  “Ask for the tech support (only for Kaspersky’s paid products customers)”

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3 replies

Im Not Kaspersky, but encryption is not a malware. The Malware that you downloaded is the malware. So unless Kaspersky are there and active before and during you download the Malware, there's no use installing it after the encryption has been done.

Antivirus function is to prevent the download of the trojan that began download the ransomware. When ransomware start encrypt, there's no way to recover unless you got the decryption key. 

 

Userlevel 7
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@Menakutkan Welcome, additionally please see this :

https://noransom.kaspersky.com/  (*)

https://www.kaspersky.com/blog/no-no-ransom/13364/ 

https://id-ransomware.malwarehunterteam.com/ 


(*) Also :  “Ask for the tech support (only for Kaspersky’s paid products customers)”

hmm this this can be cause u have not given the correct password try to log out and log in it might get restored