Kaspersky
Question

Kaspersky Anti-Ransomware Tool for Windows server 2016

  • 24 May 2019
  • 2 replies
  • 1276 views

Hello everyone, I need your help: I want to install Kaspersky Anti-Ransomware Tool for Business 4.0 on windows server 2016 but I have an error message during the installation that tells me the system is incompatible.

However, it is indicated on the product support page:
Windows Server operating system support. You can now protect computers running desktop (Windows 7-10) and server operating systems (Windows Server 2008R2-2019).

How to get the right version for windows server 2016?

Thank you for your help

2 replies

Hello @Martinrock!
Please collect additional info related to the problem.
1. take a screenshot of the error message.
2. collect installation logs as follows
  • create folder c:\logs
  • run the installation from command line as Administrator:
KART_distrib.exe /q AGREETOEULA=1 AGREETO_SUPPLEMENTAL_STATEMENT=1 AGREETOPRIVACYPOLICY=1 USER_MODE=2 ADWARE_DETECT=1 /log c:\logs
  • reproduce the error and find out installation logs inside c:\logs
3. generate GSI report

Please send collected info as attachment here or share it via any file hosting service.

Do you have any pending Windows updates or incomplete/pending restart installations/uninstallations?
Does problem reproduces after reboot?
Hello,

You will find attached the server report with "Windows Event logs".

No log was generated in the test folder when I tried to install the product from the command line with the parameters: /q AGREETOEULA=1 AGREETO_SUPPLEMENTAL_STATEMENT=1 AGREETOPRIVACYPOLICY=1 USER_MODE=2 ADWARE_DETECT=1 /log c:\test

There is a problem with your product that is not compatible with Windows server 2016.



Thank you for your help.

cordially

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