Kaspersky
Question

[mobile] No In App Link protection - chrome is set as standard [moved]

  • 21 October 2019
  • 39 replies
  • 1855 views

Hi,

i can’t turn on the in-app link protection because Kaspersky always tells me that chrome isn’t  the standard-browser. But chrome is the standard browser. 

I tried to uninstall and reinstall Kaspersky, i tried to reset the standard- apps and set them again. Nothing helped.

Running it on a OnePlus 3, OS and apps are always updated.

 

Anyone who knows this problem or can help me with that?

 

Thanks!


39 replies

Userlevel 7
Badge +9

Hallo  @MaxPayne9101 

 

 

 

Internet App
1. Daten löschen
2. Cache leeren
3. Deaktivieren
4. Stop erzwingen
5. Fahren Sie Android herunter.
6. Android neu starten, anmelden.
7. Deinstallieren Sie KIS
8. Fahren Sie Android herunter.
9. Android neu starten, anmelden.
10. Laden von (GooglePlayStore) NEW KIS herunter
11. Installiere KIS **🚫versuche nicht In-App-Links zu konfigurieren🚫**
12. Fahren Sie Android herunter.
13. Android neu starten, anmelden.
14. Starten KIS.
15. Aktivieren Sie - GoogleChrome-Browser als Standard konfigurieren.
16. Problem prüfen?

Lass es mich bitte wissen?

Mfg

Userlevel 7
Badge +9

Hello  @MaxPayne9101,

Welcome!

Does Chrome show as Default browser ?

If not, go to Settings, Application Manager, select Chrome, scroll to LAUNCH BY DEFAULT, select Clear defaults

 

then return to KISA, either check the browser is now Chrome or go through the steps again to configure Chrome. 

After setting Chrome (I personally) do not access Chrome via KISA, Internet Protection, bc, the browser opens with a redirect to Kaspersky main (advertising) page. 

Also, check Chrome version: 

 

Thank you. 

 

 

Userlevel 7
Badge +9

Hello  @MaxPayne9101,

Please post an image of the screen that’s a problem?

Re: “in-app-links menu”, post an image of that as well please?

Thank you. 

 

Userlevel 7
Badge +9

Hello @sigmazero

Welcome!

After activating KIS Premium, KIS must be given permission, please see images & video

 

 

 

 

Thank you:pray_tone3:

Flood:whale:

Userlevel 7
Badge +9

Hello @sigmazero

Thank you:ok_hand_tone3:

From what I understand:

:white_check_mark: Chrome Kis permission has been granted:white_check_mark:

:no_entry: It’s not possible to toggle Check in-app links on:no_entry: 

  1. :question: Has root access been given at any time? 
  2. :question: Which app(s) on the phone has permission to Check in-app links been given too?
  3. :question: What steps were taken to reset Chrome? 

Please post back?

Thank you:pray_tone3:

Flood:whale:

Userlevel 7
Badge +9

Hello @marcosgdias,

Thank you for the additional information:ok_hand_tone3:

Please be sure to advise the Technical Team the original INC reference number and that the issue remains unresolved.

Please let us know what they say?

Thank you:pray_tone3:

Flood:whale:

the same issue remains even after upgrading to Android 10 with Oxygen Os 10 on my oneplus 5t

Userlevel 7
Badge +9

Hallo @MaxPayne9101,
Danke für die bilder:clap_tone3:
Ist Kaspersky Internet Security Lizenziert oder Kostenlos?
Lass es mich wissen, bitte?
Mfg.

In-App-Links untersuchen

Hi @FLOOD ist Lizensiert.

Grüße

Hello @sigmazero

Thank you:ok_hand_tone3:

From what I understand:

:white_check_mark: Chrome Kis permission has been granted:white_check_mark:

:no_entry: It’s not possible to toggle Check in-app links on:no_entry: 

  1. :question: Has root access been given at any time? 
  2. :question: Which app(s) on the phone has permission to Check in-app links been given too?
  3. :question: What steps were taken to reset Chrome? 

Please post back?

Thank you:pray_tone3:

Flood:whale:

1. no i didnt root my device .

2. as far as i know nothing,but please show me how to check.

3.i've deleted the app data and cleared the cash and the storage . and the same issue remain same as the video 

 

 

Userlevel 7
Badge +9

Hello @sigmazero

  • :a: Regarding “Which app(s) on the phone have permission to Check in-app links?”, it’s necessary to manually check the permissions & open by default settings of every app on the phone, that means all apps that came with the phone and all apps that have been installed since unpacking the phone. 
  • :one:Confirm all KIS hardware & software requirements?
  • :two: Is Gaming Mode enabled?
  • :three:Which apps are in the Gaming Mode list?
  • :four: Which Launcher options have been configured?
  • :five: Which Notification profile is enabled? 
  • :six: When NEXT is selected, is the application automatically opening a Chrome browser @ me.kaspersky.com? 

 

 

 

Please let us know?

Thank you:pray_tone3:

Flood:whale:

Hi @FLOOD ,

Habe das probiert, leider hat es nicht geholfen. Aber dafür habe ich auf dem Weg das eigentlich Problem entdeckt. Bei den Standard Apps Einstellungen, gab es etwas versteckt noch die instant-app Einstellungen. Diese habe ich deaktiviert und jetzt geht's.

Danke dir für deine Hilfe. 

Userlevel 7
Badge +9

Hello @sigmazero

Thank you for posting an update:ok_hand_tone3:

  1. What is the Android opsys version please? 
  2. Please show an image of the check in-apps links screen?

Please post back?

Thank you:pray_tone3:

Flood:whale:

Userlevel 7
Badge +9

Hello @sigmazero

Thank you:ok_hand_tone3: !

  • :a: What is the One+5t native browser?
  • :b: What happens after SELECT DEFAULT BROWSER is selected?
  1. Please tell us: Kernel version, Baseband version, Android version & Patch level?
  2. Please make a video so we can see where things are going wrong?

Please post back?

Thank you:pray_tone3:

Flood:whale:

Userlevel 7
Badge +9

Hello @sigmazero

Thank you:ok_hand_tone3:

  1. Please tell us: Kernel version, Baseband version, Android version & Patch level?
  2. Regarding “chrome opens on kaspersky website”, the video ends, what happens after that? 
  3. Regarding “chrome opens on kaspersky website”, reset Chrome to Default, reboot phone. 
  4. Please show an image of the KIS interface? 

Please post back?

Thank you:pray_tone3:

Flood:whale:

Hello @sigmazero

Thank you:ok_hand_tone3:

  1. Please tell us: Kernel version, Baseband version, Android version & Patch level? 
  2. Regarding “chrome opens on kaspersky website”, the video ends, what happens after that? 
  3. Regarding “chrome opens on kaspersky website”, reset Chrome to Default, reboot phone. 
  4. Please show an image of the KIS interface? 

Please post back?

Thank you:pray_tone3:

Flood:whale:

thanks @FLOOD 

regarding ur points

1. see the attached screen shots

2. nothing happens chrome opens on kaspersky website and nothing happens

3. i've i've tried it with no luck

4. see the attached screen shots

 

Hello @sigmazero

Thank you:ok_hand_tone3:

  1. Please tell us: Kernel version, Baseband version, Android version & Patch level? 
  2. Regarding “chrome opens on kaspersky website”, the video ends, what happens after that? 
  3. Regarding “chrome opens on kaspersky website”, reset Chrome to Default, reboot phone. 
  4. Please show an image of the KIS interface? 

Please post back?

Thank you:pray_tone3:

Flood:whale:

thanks @FLOOD 

regarding ur points

1. see the attached screen shots

2. nothing happens chrome opens on kaspersky website and nothing happens

3. i've i've tried it with no luck

4. see the attached screen shots

 

check this video it might help also

Dear Support,

 

I have this same issue on my Android smartphone Huawei Nova 5T. I already selected Chrome as default browser (several times), cleaned cache and restarted the device many times. Important to say that Accessibility is activated to KIS. But, unfortunately, in the end, the problem remains: KIS issue notification persists and “Check in-app links in Chrome” option unable to activate.

 

Follow the information about the device, system and app:

 

Device: Huawei Nova 5T

Android version: 10.0.0.200

Kaspersky Internet Security Premium: 11.46.4.3115

Chrome: 83.0.4103.83

 

Please I need help to fix that because I'm worried about the protection of my smartphone and Internet browsing.

 

Thank you all. Best regards.

Userlevel 7
Badge +9

 Hello @marcosgdias

Welcome!

  • Please contact Kaspersky Technical Support, they will request an AIDA64 report, a video, images and a detailed history of the issue. Also, the support team may need traces, if so, they will ask you to install a special KIS version. 
  • After you submit the request, you’ll receive an automated email with an INC+12 digits reference #, then, normally, within 5 business days, a Kaspersky Lab human will contact you, also by email, you may continue to communicate with them via reply email & or by updating the INC in your MyKaspersky.com account.

Please let us know what they say?

Thank you:pray_tone3:

Flood:whale:

Kaspersky Internet Security for Android

Hello FLOOD,

 

Ok, understood. I already submitted the request (INC000011589973). By the way, this is the second request about the same issue. After the first one, the Support Team replied saying that an update during May would be released to fix this, but unfortunately didn’t happened.

 

Yes, for sure. Thank you.

Userlevel 7
Badge +9

 Hello @sigmazero

Welcome back!

  • Have you raised a case with the Technical Support team?
  • If “no”, please contact Kaspersky Technical Support, ​​​​they will request an AIDA64 report, video, images and a detailed history of the issue. Also, the support team may need traces, if so, they will ask you to install a special KIS version. 
  • After you submit the request, you’ll receive an automated email with an INC+12 digits reference #, then, normally, within 5 business days, a Kaspersky Lab human will contact you, also by email, you may continue to communicate with them via reply email & or by updating the INC in your MyKaspersky.com account.

Please let us know what they say?

Thank you:pray_tone3:

Flood:whale:

Kaspersky Internet Security for Android

 

Userlevel 1
Badge

 

  1. 00:01, at that point, is KIS actually signed into (your) MyKaspersky account? 
  2. 00:15, KIS in Downloaded services, interesting, we would expect it to be in Installed services:thinking:
  3. 00:18, which was installed first, KIS or KSK? 
  4. 00:18, is phone/KSK used by parent or child? 
  5. 00:30+ Checking in-app links unavailable/Chrome, Set as default → Chrome, Use as default - are those two rectangles responsive to selection? 
  6. Since upgrading to v10, has KIS been uninstalled, the phone completely shutdown, powered off, restarted, logged in, new KIS downloaded & clean installed, phone completely shutdown, powered off, restarted, logged in?  
  7. After KIS was installed, were all steps in XIAOMI devices, initial setup implemented? 

Thank you @Flood and Flood's wife 

  1. Yes, logged in
  2. My another device had KIS in “ Downloaded services” 
  3. KIS first
  4. Parent
  5. Yes, buttons are responsive (link to Kaspersky’s website).
  6. Not in the first place, so I tried following your guide but the problem still persists.
  7. Can’t tell ive reached that all settings :sweat_smile:  because some steps in the device's settings are different :disappointed_relieved:
Userlevel 7
Badge +9

Thank you @Flood and Flood's wife 

  1. Yes, logged in
  2. My another device had KIS in “ Downloaded services” 
  3. KIS first
  4. Parent
  5. Yes, buttons are responsive (link to Kaspersky’s website).
  6. Not in the first place, so I tried following your guide but the problem still persists.
  7. Can’t tell ive reached that all settings :sweat_smile:  because some steps in the device's settings are different :disappointed_relieved:

Hello @Jassie_Dave

Thank you:ok_hand_tone3:

Please share with us the Settings / options that are different? n

Thank you:pray_tone3:

Flood:whale:+:whale2:

I am having the same issue with my S20+

I have tried all the previous solutions, nothing helped

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