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How to find Tckets

  • 5 August 2020
  • 3 replies
  • 55 views

Hello,

tia couple of months ago i have opened a Ticket on Kaspersky support for a problem with a program. After some day the issue was been solved and so the ticket closed.

I want to know if there is a way to review the ticket .

Thanks

Enzo

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Best answer by FLOOD 5 August 2020, 15:21

Hello @ik8ozv,

  • Has Richieste chiuse (Closed requests) been selected from the Requests v options:  

 

 

  • Note: any Request raised via Phone & or Online Chat does not show in your MyKaspersky requests queue, even if the Support Agent provides an INC #. 
  • The only way to track those requests is via the followup emails the Kaspersky agent sends. 

Thank you:pray_tone3:

Flood:whale:

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Userlevel 7
Badge +7

@ik8ozv

 

 

Thanks but the ticket it is not listed.How to do?

Thanks

Userlevel 7
Badge +8

Hello @ik8ozv,

  • Has Richieste chiuse (Closed requests) been selected from the Requests v options:  

 

 

  • Note: any Request raised via Phone & or Online Chat does not show in your MyKaspersky requests queue, even if the Support Agent provides an INC #. 
  • The only way to track those requests is via the followup emails the Kaspersky agent sends. 

Thank you:pray_tone3:

Flood:whale:

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