Kaspersky
Question

[mobile] No In App Link protection - chrome is set as standard [moved]

  • 21 October 2019
  • 31 replies
  • 1174 views

Hi,

i can’t turn on the in-app link protection because Kaspersky always tells me that chrome isn’t  the standard-browser. But chrome is the standard browser. 

I tried to uninstall and reinstall Kaspersky, i tried to reset the standard- apps and set them again. Nothing helped.

Running it on a OnePlus 3, OS and apps are always updated.

 

Anyone who knows this problem or can help me with that?

 

Thanks!


31 replies

Userlevel 7
Badge +8

Hello  @MaxPayne9101,

Welcome!

Does Chrome show as Default browser ?

If not, go to Settings, Application Manager, select Chrome, scroll to LAUNCH BY DEFAULT, select Clear defaults

 

then return to KISA, either check the browser is now Chrome or go through the steps again to configure Chrome. 

After setting Chrome (I personally) do not access Chrome via KISA, Internet Protection, bc, the browser opens with a redirect to Kaspersky main (advertising) page. 

Also, check Chrome version: 

 

Thank you. 

 

 

Hi,

 

thank you for your answer!

I already tried that like a hundred times. Nevertheless i did it again with your instructions. Still the same.

Chrome Version ist the same as in your screenshot.

 

It says protection for chrome is activated, websites are scanned but when i’m entering the in-app-links menu it says chrome is not my standard. 

 

Thanks

Userlevel 7
Badge +8

Hello  @MaxPayne9101,

Please post an image of the screen that’s a problem?

Re: “in-app-links menu”, post an image of that as well please?

Thank you. 

 

 

Userlevel 7
Badge +8

Hallo @MaxPayne9101,
Danke für die bilder:clap_tone3:
Ist Kaspersky Internet Security Lizenziert oder Kostenlos?
Lass es mich wissen, bitte?
Mfg.

In-App-Links untersuchen

Hi @FLOOD ist Lizensiert.

Grüße

Userlevel 7
Badge +8

Hallo  @MaxPayne9101 

 

 

 

Internet App
1. Daten löschen
2. Cache leeren
3. Deaktivieren
4. Stop erzwingen
5. Fahren Sie Android herunter.
6. Android neu starten, anmelden.
7. Deinstallieren Sie KIS
8. Fahren Sie Android herunter.
9. Android neu starten, anmelden.
10. Laden von (GooglePlayStore) NEW KIS herunter
11. Installiere KIS **🚫versuche nicht In-App-Links zu konfigurieren🚫**
12. Fahren Sie Android herunter.
13. Android neu starten, anmelden.
14. Starten KIS.
15. Aktivieren Sie - GoogleChrome-Browser als Standard konfigurieren.
16. Problem prüfen?

Lass es mich bitte wissen?

Mfg

Hi @FLOOD ,

Habe das probiert, leider hat es nicht geholfen. Aber dafür habe ich auf dem Weg das eigentlich Problem entdeckt. Bei den Standard Apps Einstellungen, gab es etwas versteckt noch die instant-app Einstellungen. Diese habe ich deaktiviert und jetzt geht's.

Danke dir für deine Hilfe. 

Hi @FLOOD ,

Habe das probiert, leider hat es nicht geholfen. Aber dafür habe ich auf dem Weg das eigentlich Problem entdeckt. Bei den Standard Apps Einstellungen, gab es etwas versteckt noch die instant-app Einstellungen. Diese habe ich deaktiviert und jetzt geht's.

Danke dir für deine Hilfe. 

can you please attach a screen shots or in steps how to solve this issue? cause i can't figure it out using google translate 😉

Userlevel 7
Badge +8

Hello @sigmazero

Welcome!

After activating KIS Premium, KIS must be given permission, please see images & video

 

 

 

 

Thank you:pray_tone3:

Flood:whale:

Hello @sigmazero

Welcome!

After activating KIS Premium, KIS must be given permission, please see images & video

 

 

 

 

Thank you:pray_tone3:

Flood:whale:

hi @FLOOD 

thanks for your help, but unfortunately the video steps doesn't work although i've gone with all the steps ,attached a screenshot of the accessability menu turned on but sadly still can't turn on the  check in apps link .

 

Hello @sigmazero

Welcome!

After activating KIS Premium, KIS must be given permission, please see images & video

 

 

 

 

Thank you:pray_tone3:

Flood:whale:

hi @FLOOD 

thanks for your help, but unfortunately the video steps doesn't work although i've gone with all the steps ,attached a screenshot of the accessability menu turned on but sadly still can't turn on the  check in apps link . even i removed KIS from the battery optimization but with no luck.

 

 

Userlevel 7
Badge +8

Hello @sigmazero

Thank you for posting an update:ok_hand_tone3:

  1. What is the Android opsys version please? 
  2. Please show an image of the check in-apps links screen?

Please post back?

Thank you:pray_tone3:

Flood:whale:

Hello @sigmazero

Welcome!

After activating KIS Premium, KIS must be given permission, please see images & video

 

 

 

 

Thank you:pray_tone3:

Flood:whale:

hi @FLOOD 

thanks for your help, but unfortunately the video steps doesn't work although i've gone with all the steps ,attached a screenshot of the accessability menu turned on but sadly still can't turn on the  check in apps link . even i removed KIS from the battery optimization but with no luck. my device is oneplus 5t running on Oxygen OS 9.0.11

 

 

 

Userlevel 7
Badge +8

Hello @sigmazero

Thank you for posting an update:ok_hand_tone3:

  1. Please show an image of the check in-apps links screen?

Please post back?

Thank you:pray_tone3:

Flood:whale:

Hello @sigmazero

Welcome!

After activating KIS Premium, KIS must be given permission, please see images & video

 

 

 

 

Thank you:pray_tone3:

Flood:whale:

hi @FLOOD 

thanks for your help, but unfortunately the video steps doesn't work although i've gone through all the steps ,kindly find  a  the attached screenshot showing the  accessability menu turned on but sadly still can't turn on the  check in apps link .

 

 

Hello @sigmazero

Thank you for posting an update:ok_hand_tone3:

  1. Please show an image of the check in-apps links screen?

Please post back?

Thank you:pray_tone3:

Flood:whale:

 

Userlevel 7
Badge +8

Hello @sigmazero

Thank you:ok_hand_tone3: !

  • :a: What is the One+5t native browser?
  • :b: What happens after SELECT DEFAULT BROWSER is selected?
  1. Please tell us: Kernel version, Baseband version, Android version & Patch level?
  2. Please make a video so we can see where things are going wrong?

Please post back?

Thank you:pray_tone3:

Flood:whale:

Hello @sigmazero

Thank you:ok_hand_tone3: !

  • :a: What is the One+5t native browser?
  • :b: What happens after SELECT DEFAULT BROWSER is selected?
  1. Please make a video so we can see where things are going wrong please?

Please post back?

Thank you:pray_tone3:

Flood:whale:

the native browser is the latest version of google chrome 

after selecting chrome as the default browser the video shows that chrome opens on kaspersky website 

 

Userlevel 7
Badge +8

Hello @sigmazero

Thank you:ok_hand_tone3:

  1. Please tell us: Kernel version, Baseband version, Android version & Patch level?
  2. Regarding “chrome opens on kaspersky website”, the video ends, what happens after that? 
  3. Regarding “chrome opens on kaspersky website”, reset Chrome to Default, reboot phone. 
  4. Please show an image of the KIS interface? 

Please post back?

Thank you:pray_tone3:

Flood:whale:

Hello @sigmazero

Thank you:ok_hand_tone3:

  1. Please tell us: Kernel version, Baseband version, Android version & Patch level? 
  2. Regarding “chrome opens on kaspersky website”, the video ends, what happens after that? 
  3. Regarding “chrome opens on kaspersky website”, reset Chrome to Default, reboot phone. 
  4. Please show an image of the KIS interface? 

Please post back?

Thank you:pray_tone3:

Flood:whale:

thanks @FLOOD 

regarding ur points

1. see the attached screen shots

2. nothing happens chrome opens on kaspersky website and nothing happens

3. i've i've tried it with no luck

4. see the attached screen shots

 

Hello @sigmazero

Thank you:ok_hand_tone3:

  1. Please tell us: Kernel version, Baseband version, Android version & Patch level? 
  2. Regarding “chrome opens on kaspersky website”, the video ends, what happens after that? 
  3. Regarding “chrome opens on kaspersky website”, reset Chrome to Default, reboot phone. 
  4. Please show an image of the KIS interface? 

Please post back?

Thank you:pray_tone3:

Flood:whale:

thanks @FLOOD 

regarding ur points

1. see the attached screen shots

2. nothing happens chrome opens on kaspersky website and nothing happens

3. i've i've tried it with no luck

4. see the attached screen shots

 

check this video it might help also

Userlevel 7
Badge +8

Hello @sigmazero

Thank you:ok_hand_tone3:

From what I understand:

:white_check_mark: Chrome Kis permission has been granted:white_check_mark:

:no_entry: It’s not possible to toggle Check in-app links on:no_entry: 

  1. :question: Has root access been given at any time? 
  2. :question: Which app(s) on the phone has permission to Check in-app links been given too?
  3. :question: What steps were taken to reset Chrome? 

Please post back?

Thank you:pray_tone3:

Flood:whale:

Hello @sigmazero

Thank you:ok_hand_tone3:

From what I understand:

:white_check_mark: Chrome Kis permission has been granted:white_check_mark:

:no_entry: It’s not possible to toggle Check in-app links on:no_entry: 

  1. :question: Has root access been given at any time? 
  2. :question: Which app(s) on the phone has permission to Check in-app links been given too?
  3. :question: What steps were taken to reset Chrome? 

Please post back?

Thank you:pray_tone3:

Flood:whale:

1. no i didnt root my device .

2. as far as i know nothing,but please show me how to check.

3.i've deleted the app data and cleared the cash and the storage . and the same issue remain same as the video 

 

 

Userlevel 7
Badge +8

Hello @sigmazero

  • :a: Regarding “Which app(s) on the phone have permission to Check in-app links?”, it’s necessary to manually check the permissions & open by default settings of every app on the phone, that means all apps that came with the phone and all apps that have been installed since unpacking the phone. 
  • :one:Confirm all KIS hardware & software requirements?
  • :two: Is Gaming Mode enabled?
  • :three:Which apps are in the Gaming Mode list?
  • :four: Which Launcher options have been configured?
  • :five: Which Notification profile is enabled? 
  • :six: When NEXT is selected, is the application automatically opening a Chrome browser @ me.kaspersky.com? 

 

 

 

Please let us know?

Thank you:pray_tone3:

Flood:whale:

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